Learning and coaching

Essential writing skills for government

Training your people to write well is one of the best investments you can make in their professional development. Our courses are facilitated by subject matter experts, and have a reputation for being practical, engaging and relevant.

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Essential writing skills: Plain English

This is our foundation course and is for people who want to learn to write in a clear, assertive and easy to read style. Most people know the principles of plain English, but haven’t been taught how to apply them. This course provides practical guidance on how to make writing simple, accountable, productive, engaging and inclusive.

Essential writing skills: Emails and letters

This course is for team members and government employees up to APS/ASO level 4. Participants will learn how to write with clarity and appropriate style. The course introduces participants to a structured writing process that ensures documents achieve their intended purpose.

  • 10 March 2020
  • 4 May 2020
Essential writing skills: Supporting action and decisions

This is our most popular course and is for team members, supervisors and government employees up to APS/ASO level 6. Participants will learn how to develop relevant content and write documents that drive action. This involves planning a document and thinking about its purpose, key messages and call to action. Participants will also learn how to write documents that are short and clear.

  • 7 April 2020
  • 16 June 2020
Essential writing skills: Managers

This course is for managers, including government officers up to EL1/2 and SOG A/B/C. It shows how to address serious, sensitive and complex topics with multiple stakeholders. These documents must withstand both internal and external scrutiny. The course approaches executive writing as a leadership and management activity.

  • 9 June 2020
Editing and review.

The process of document review is sometimes the longest and most frustrating part of the writing process. This course teaches learners how to edit and review workplace documents in a constructive and efficient way. It includes tips on how to mark-up changes, and how to give productive feedback to writers.

  • 11 May 2020
Managing difficult behaviour

Good communication is essential to preventing and responding to difficult issues, and this course focusses on how to achieve this. The course covers legal and ethical responsibilities, distinguishing bullying from reasonable management action, and how to hold difficult conversations. The course can be delivered to employees, managers and contact officers.

  • 8 April 2020
  • 10 June 2020


Our coaching sessions are normally one hour every few weeks, and programs can continue for as long as you want. We can integrate services such as DISC behavioural profiling and Genos 360-degree feedback.