Learning and coaching


Training your people to write well is one of the best investments you can make in their professional development. Our courses are facilitated by subject matter experts, and have a reputation for being practical, engaging and relevant.

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Essential writing skills: emails and letters

This course helps participants to write with clarity and meaning. It provides participants with a structured writing process that ensures documents achieve their intended purpose.

Essential writing skills: supporting action and decisions

This course shows participants how to write documents that solve problems. This involves evaluating information, developing options, taking a position, and deciding on a call to action. Participants learn how to write about complex topics in a direct and readable way.

Essential writing skills: senior managers and executives

Executive level writing addresses serious, sensitive and complex topics. There might be multiple stakeholders, and documents must withstand both internal and external scrutiny. This course approaches executive writing as a leadership and management activity.

Plain English

Most people know the principles of plain English, but haven’t been taught how to apply them. This course provides practical guidance on how to make writing simple, accountable, productive, engaging and inclusive.

Editing and review.

The process of document review is often the longest and most frustrating part of the writing process. This course teaches learners how to edit and review workplace documents in a constructive and efficient way. It includes tips on how to mark-up changes, and how to give productive feedback to writers.

Managing difficult behaviour

Good communication is essential to preventing and responding to difficult issues, and this course focusses on how to achieve this. The course covers legal and ethical responsibilities, distinguishing bullying from reasonable management action, and how to hold difficult conversations. The course can be delivered to employees, managers and contact officers.


Managers often face challenges at work that they can’t easily discuss with others inside their organisation. These challenges might be operational, or they might be about their own professional development. Executive coaching provides a professional and confidential way to discuss these issues.

While coaching draws from elements of mentoring and training, is different from these. Coaching is a formal one-to-one arrangement that helps people to identify professional development goals and to act upon them.

Coaching sessions are normally one hour every few weeks, and programs can continue for as long as you want. We can integrate services such as DISC behavioural profiling and Genos 360-degree feedback.