Face-to-face training

Essential writing skills for government

We have been delivering writing training to government and business for more than 10 years. In that time, our essential writing skills courses became the most popular courses offered by the Australian Public Service Commission. These courses are now available direct to individuals and organisations.

Our face-to-face writing courses meet all requirements for physical distancing and other COVID-19 restrictions. Please contact us if you would like more information about how this will be managed.

Book here for face-to-face courses
Book here for online courses


Essential writing skills: Emails and letters

This course is for team members and government employees up to APS/ASO level 4. Participants will learn how to write with a clear and easy to read style. The course introduces participants to a structured writing process that ensures documents achieve their intended purpose.

Essential writing skills: Briefs and reports

This is our most popular course and is for team members, supervisors and government employees up to APS/ASO level 6. Participants will learn how to develop relevant content and write documents that drive action. This involves planning a document and thinking about its purpose, key messages and call to action. The course also explains how to write documents that are assertive and easy to understand.

Essential writing skills: Managers and executive levels

This course is for managers, including government officers up to EL1/2 and SOG A/B/C. It shows how to address serious, sensitive and complex topics with multiple stakeholders. These documents must withstand both internal and external scrutiny. The course explains how to manage every stage of document production from planning to reviewing.

Editing and review.

The process of document review is sometimes the longest and most frustrating part of the writing process. This course teaches learners how to edit and review workplace documents in a constructive and efficient way. It includes tips on how to mark-up changes, and how to give productive feedback to writers.

This course is scheduled on request. Please contact us for details.

Other courses
Respect, equity and diversity (general level)

Everyone expects to work in an environment that values respect, equity and diversity. But these concepts aren’t always well understood or supported. This course explains the rights and obligations of employees and managers in these areas. It will help you to promote a positive work environment and how to respond if a colleague, manager or team member behaves badly.

Respect, equity and diversity contact officer training

Respect, equity and diversity (RED) contact officers are an essential part of every workplace. They support colleagues and managers by providing information and by promoting positive work environments. This course explains the responsibilities of RED contact officers and shows how to engage with colleagues and managers on RED issues.