Copyright © 2019 · All Rights Reserved · Petersen Ink
Your readers should not struggle to understand what you have written.
Everyone understands the importance of written communication,
but not everyone has the expertise to write well.
Petersen Ink has that expertise.
WRITING & EDITING
Professional writing and editing support
Professional writing and editing support will improve the content and clarity of your documents. A well-written document helps your people with their work, shapes reader response and behaviour, and enhances individual and organisational reputation. Petersen Ink can take your organisation’s content and ideas, and write them up in a clear, readable and persuasive style.
Policy documents to provide clarity of purpose to staff.
Policy documents are the framework for workplace decision-making. Despite this, busy organisations often ignore this writing task or delegate it to staff who do not have the time or expertise to do it well. Petersen Ink are expert organisational policy writers, with experience in writing policy and procedures in the fields of health care, transport security, transport safety, personnel management and logistics.
Doctrine and manuals to capture best practice.
The best businesses and government entities record their doctrine and procedures. They use this to embed learning and experience inside their organisation. Since 2002, Petersen Ink has specialised in the development of manuals and doctrine. We have written about intelligence, policing, aircraft operations, military operations and health services.
Tenders to align company capabilities with client requirements.
Good writing helps persuade potential clients of your ability to meet their needs. While many businesses have an excellent product or service to offer, they are daunted by the complexities of responding to requests for tenders. Petersen Ink has written or edited successful tender documents for government panels, engineering projects, construction equipment, catering services, logistic services and training programs.
We have written or edited reports, project documents, security documents, briefs, tenders, doctrine, work instructions, technical publications, procedural manuals, policy documents and strategic-level publications for the following organisations:
Training your people to write well is one of the best investments you can make in their professional development. Our courses are facilitated by subject matter experts, and have a reputation for being practical, engaging and relevant.
Essential writing skills: Emails and letters
This course helps participants to write with clarity and meaning. It provides participants with a structured writing process that ensures documents achieve their intended purpose.
Essential writing skills: Writing to support action and decisions
This course shows participants how to write documents that solve problems. This involves evaluating information, developing options, taking a position, and deciding on a call to action. Participants learn how to write about complex topics in a direct and readable way.
Essential writing skills: Senior managers and executives
Executive level writing addresses serious, sensitive and complex topics. There might be multiple stakeholders, and documents must withstand both internal and external scrutiny. This course approaches executive writing as a leadership and management activity.
Most people know the principles of plain English, but haven’t been taught how to apply them. This course doesn’t just teach participants the principles of plain English, it provides practical guidance on how to make writing simple, accountable, productive, engaging and inclusive.
Editing and review.
The process of document review is often the longest and most frustrating part of the writing process. This course teaches learners how to edit and review workplace documents in a constructive and efficient way. It includes tips on how to mark-up changes, and how to give productive feedback to writers.
Managing difficult behaviour
Good communication is essential to preventing and responding to difficult issues, and this course focusses on how to achieve this. The course covers legal and ethical responsibilities, distinguishing bullying from reasonable management action, and how to hold difficult conversations. The course can be delivered to employees, managers and contact officers.
Managers often face challenges at work that they can’t easily discuss with others inside their organisation. These challenges might be operational, or they might be about their own professional development. Executive coaching provides a professional and confidential way to discuss these issues.
While coaching draws from elements of mentoring and training, is different from these. Coaching is a formal one-to-one arrangement that helps people to identify professional development goals and to act upon them.
Coaching sessions are normally one hour every few weeks, and programs can continue for as long as you want. We can integrate services such as DISC behavioural profiling and Genos 360-degree feedback.
We specialise in communication coaching, including writing coaching. We also specialise in coaching people in how to deal with difficult situations, and how to have difficult conversations.
We deliver several of our courses through the Australian Public Service Commission’s national training calendar and the ACT Public Service’s training calendar. We have also delivered our courses direct to: