Write like a leader

Most leadership studies are built on abstract ideas and vague descriptions about what a good leader looks like. But how do you become a transformative, inclusive or servant leader when you don’t feel like one? The… Read More

Assertive language

One of the most common questions we are asked during training is ‘what tone should I use when writing at work?’. It is always followed by a discussion about the different tones, and which ones should be… Read More

The curse of knowledge

We know our writing must be clear and reader focussed – but how do you know if what you wrote will make sense to your reader? After all, you know things that your reader doesn’t, and… Read More

SMARTER goals

When setting goals for your team, for one of your people, or even for yourself, you have almost certainly tested them to make sure they were SMART goals. It is accepted wisdom that goals must be… Read More