Write like a leader

Most leadership studies are built on abstract ideas and vague descriptions about what a good leader looks like. The buzzwords aren’t helpful, so here is some more practical advice – you should write like a leader…. Read More

Assertive language

One of the most common questions we are asked during training is ‘what tone should I use when writing at work?’ People ask us how to adjust their tone when writing to clients, colleagues and senior… Read More

The curse of knowledge

We know our writing must be clear and reader focussed – but how do you know if what you wrote will make sense to your reader? After all, you know things that your reader doesn’t, and… Read More


When setting goals for your team, for one of your people, or even for yourself, you have almost certainly tested them to make sure they were SMART goals. It is accepted wisdom that goals must be… Read More