Write like a leader
Most leadership studies are built on abstract ideas and vague descriptions about what a good leader looks like. The buzzwords aren’t helpful, so here is some more practical advice – you should write like a leader. If you …
Assertive language
One of the most common questions we are asked during training is ‘what tone should I use when writing at work?’ Some experts scale tone from very formal (please accept my deepest appreciation) to very informal (thx). They …
The curse of knowledge
We know our writing must be clear and reader focussed – but how do you know if what you wrote will make sense to your reader? After all, you know things that your reader doesn’t, and you can’t …
SMARTER goals
When setting goals for your team, for one of your people, or even for yourself, you have almost certainly tested them to make sure they were SMART goals. It is accepted wisdom that goals must be Specific, Measurable, …